Job Openings >> Temporary Cultural Orientation Program Assistant
Temporary Cultural Orientation Program Assistant
Title:Temporary Cultural Orientation Program Assistant
Department:Cultural Orientation
Job Type:Non-Exempt National
Salary:KES 54,699

Grade:               3 (N)
Division:           Cultural Orientation
Location:          Nairobi, Kenya

CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

None. This is a temporary position, not entitled to benefits.

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:

This position is exclusively open to national applicants who are former CWS Africa employees.
Valid Certificate of Good Conduct issued within the past six (6) months is required before the start of employment.

Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.

Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose

This position is responsible for the identification, production, auditing and replacement of materials and Cultural Orientation (CO)-specific supplies needed for training within the cultural orientation division. The Program Assistant is CO’s primary liaison with the Administration Division’s General Supply Office. In addition, the Program Assistant provides administrative support to other activities of the CO division.

This position reports directly to the Cultural Orientation Manager.

Essential Duties

  1. Produces training materials under the direction of the CO Manager.
  2. Liaises with translators to ensure quality translation of training materials and other documents. Produces translated materials as needed.
  3. Conducts bi-annual audits of trainer material sets to ensure materials in use comply with approved curriculum guidelines. Acquires or develops missing materials as needed for trainers.
  4. Liaises with the Administration Department for the purchase or repair of needed CO materials and supplies including printing of materials.
  5. Assists with the scheduling and updating of eligible individuals in WRAPS for cultural orientation training in collaboration with the CO Field Team staff when needed.
  6. Assists with the updates to the Interpreter and Child Minding Management Systems.
  7. Performs other duties as assigned to ensure the effective and efficient administration of the RSC Africa Cultural Orientation Division.




High school diploma or equivalent and five (5) years’ experience.


1 year experience as an administrator assistant OR as a trainer producing materials for training purposes is required

Knowledge / Skills:

  • Excellent computer skills in Microsoft Word, Excel, Access, SQL, MS Publisher, CS Adobe and Power Point are required.
  • Strong organizational skills and attention to detail.
  • Ability to create storyboards, illustrations, cartoons, prefered.


The CO Program Assistant must have the ability to:

  • communicate effectively both verbally and in writing;
  • exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
  • follow instructions from the Supervisor with a positive and receptive attitude;
  • conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
  • maintain a high performance standard with attention to detail;
  • work well as a team in a multi-cultural environment while maintaining a high level of motivation;
  • actively participate in the implementation of the U.S. Refugee Admissions Program in Africa.
  • carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • maintain strict confidentiality with RSC Africa administrative and operational information.


Working Conditions

Physical: This position requires bending, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying light loads.


Environmental: Incumbents in this position will be exposed to marked changes in temperature and/or humidity.


Special Requirements

Certificate of Good Conduct is required before the start of employment.




Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.

This opening is closed and is no longer accepting applications
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