General Services Manager
|Title:||General Services Manager|
|Job Type:||Exempt - National|
|Salary:||Kshs 112,647 (Gross) per month|
DescriptionGeneral Services Manager
Reports to: Deputy Director of Administration
Location: Nairobi, Kenya
Grade: 11 (N)
Starting Salary: Kshs 112,6457 (Gross) / Month
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
CWS Global and RSC Africa offer a total compensation package. The total compensation package includes life insurance, comprehensive health insurance, dental coverage, vision coverage, RSC Africa offers 10% retirement contribution with a 5% employee match, 22 vacation days a year, 30 sick days per year at full pay and 15 days sick a year at half pay, compassionate leave, and an Employee Assistance Program (EAP).
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
Please click the below link to apply directly online to this position.
This position is open to national applicants.
Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
This position is primarily responsible for the overall management of the RSC Africa procurement, inventory, and grounds.
This position reports directly to the Deputy Director for Administration and directly supervises the Procurement Supervisor and Property Supervisor.
- Supervises the requisition, maintenance, and inventory arrangement of expendable and non-expendable equipment and supplies.
- Oversees RSC Africa Procurement functions and ensures compliance with US Government requirements
- Ensures that adequate inventory levels are maintained for all supplies
- In conjunction with the Property Supervisor, works regularly with the property management company to ensure services are delivered and accounted for properly
- Works closely with Finance Manager and Deputy Director for Administration to perform regular internal audits and compliance checks
- Ensures that all adequate insurance is arranged for all property and personnel and other liabilities in accordance with Kenyan law.
- Closely monitors vendor and contractor performance.
Bachelors degree in business administration or a related field of study or 4 years of directly related experience performing the essential duties in lieu of a Bachelor’s degree.
Two years of related experience, including procurement and inventory experience, is required. Supervisory experience is required.
Three to Five years of related experience, including experience working with NGO procurement is preferred.
Demonstrated computer skills, especially Microsoft Products. Excellent organizational and time management skills. Strong verbal and written English language skills.
Knowledge of US Government procurement standards is preferred.
Ability to maintain the confidentiality and integrity of accounts and budget information; Ability to communicate effectively both verbally and in writing; Ability to follow instructions from the Supervisor with a positive and receptive attitude; Ability to deal effectively and courteously with a large number of associates, outside agencies, applicants and members of the general public; Ability to conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP; Ability to maintain a high performance standard with attention to detail; Ability to carry out all of the duties of the position efficiently and effectively with minimal supervision; Ability to work independently and contribute to overall operations at management level; Ability to take initiative Ability to communicate effectively both verbally and in writing; Ability to follow instructions from the Supervisor with a positive and receptive attitude; Ability to deal effectively and courteously with a large number of associates, outside agencies, applicants and members of the general public; Ability to conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP; Ability to maintain a high performance standard with attention to detail; Ability to carry out all of the duties of the position efficiently and effectively with minimal supervision; Ability to work independently and contribute to overall operations at management level; Ability to take initiative; Ability to lead others and address issues as they arise; Ability to maintain strict confidentiality with RSC Africa administrative and operational information; Ability to manage a large and diverse workload under pressure with competing priorities; Ability to analyze and solve complex problems; Ability to work well as a team in a multi-cultural environment while maintaining a high level of motivation; Ability to effectively manage RSC Africa’s resources; Ability to actively participate in the implementation of the U.S. Government Operational Refugee Processing Program in Africa; Ability to lead others and address issues as they arise; Ability to maintain strict confidentiality with RSC Africa administrative and operational information; Ability to manage a large and diverse workload under pressure with competing priorities; Ability to analyze and solve complex problems; Ability to work well as a team in a multi-cultural environment while maintaining a high level of motivation; Ability to effectively manage RSC Africa’s resources; Ability to actively participate in the implementation of the U.S. Government Refugee Admissions Program.
This position requires bending, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying loads of up to 10 Kg.
Primarily indoors in a general office environment. This position on occasion may be exposed to excessive noise.
A valid Kenyan driver’s license is preferred.
Flexibility and willingness to work long hours, including working on Saturdays as needed.
Certificate of Good Conduct is required before the start of employment.
Listen carefully to assure clear understanding of instructions and requests. Communicate detailed and/or technical information clearly, in writing and orally. Ask appropriate questions in seeking explanations needed to perform job. Promote “transparency of information” by sharing relevant information with staff and other stakeholders. Understand staff roles and procedures and prepare standard reports to track job progress or activities. Anticipate needs and interests and take proactive steps to respond to them. Understand and is able to use appropriate technology to communicate with others inside and outside CWS and RSC Africa. Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS and RSC Africa policy.
Understand who stakeholders, partners and internal/external customers are and be responsive to their needs. Facilitate interactions and serve as a resource in relations with stakeholders, partners and internal/ external customers. Recognize and be sensitive to issues of concern. Recognize and be sensitive to cultural and ethnic issues. Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and activities, and coordinate resolutions to problems. Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission, values and policies. Participate in developing recommendations and implementing policies governing relations with stakeholders. Resolve issues of concern to maintain effective constituent relationships.
Understand the mission and values of CWS and RSC Africa and how they apply to their work and relationships with others. Understand the work performed and how it supports CWS and RSC Africa in achieving goals. Understand how to work multi-culturally with sensitivity and integrity. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Applies a depth of knowledge within area of responsibility to implement assigned activities. Able to use and willing to expand learning of applications or technology to perform job duties. Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities. Apply CWS and RSC Africa policies and procedures for staff and stakeholders.
Understand what a team is and what it does. Demonstrate a willingness to work on a team.
Understand own role on the team and how it fits in to the overall results to be produced. Promote effective interactions among team members and facilitate group discussion. Participates in identifying and establishing work needs and time lines for completion. Keep team leader and members informed of work status. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues. Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.
Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS and RSC Africa works, including global trends and issues. Resolving problems and trying new ways of doing things. Know how and when to apply technical solutions to problems. Share results of problem solving experiences with others. Remain flexible in responding to organizational priorities.
Program Planning and Management
Anticipate work flow and take proactive steps to balance work priorities. Understand the desired outcome of assigned work and how it supports CWS and RSC Africa's work. Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others. Contribute ideas to effectively implement program plans and activities. Keep other informed of work progress and any problems encountered. Assist others to complete priority work, or step in to handle work in their absence.
Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consistent with the mission, vision and values of CWS and RSC Africa in work activities and relationships. Demonstrate sound judgment in performing all duties. Recognize and use individual strengths to enhance work performance. Recognize areas of weakness and seek assistance to improve performance. Take initiative within area of responsibility. Facilitate the use of skills and resources. Contribute ideas for implementing CWS and RSC Africa's vision and strategic plan. Demonstrate ability to develop, guide and direct staff in all aspects of program responsibility.
Resource Building and Stewardship
Recognize resource building potential in all interactions and be responsive and professional in providing information. Promote CWS and RSC Africa's mission, vision, values, programs and services with stakeholders to assure continued support. Use financial and material resources provided by CWS and RSC Africa to their best advantage, including business equipment and supplies. Demonstrate concern for natural resources in carrying out work activities. Make the most of own time and resources to maximize stewardship to CWS and RSC Africa. Respect one another and relationships with staff, supervisors and managers. Prepare reports on program status relative to budget and finances.
This opening is closed and is no longer accepting applications