|Title:||IT Teaching Intern|
|Job Type:||Non-Exempt National|
Reports to: WRAPS Trainer
Location: Nairobi, Kenya
The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
This internship may last up to three to fourth months depending on the operational needs of RSC Africa.
This internship will be eligible for a stipend.
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
Please click the below link to apply directly online to this position.
This position is open to national applicants.
Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
This position is responsible for the development and implementation of an instructional strategy that will support staff of RSC Africa in further strengthening their IT and software skills.
The position works closely with the Information Technology Manager and Data Integrity Coordinator.
- Assess the IT learning needs of RSC staff, with a focus on Microsoft Office software
- In consultation with their supervisor, IT Manager, and Data Integrity Coordinator, develop instructional objectives and indicators
- Develop an instructional strategy to meet the IT needs of RSC staff
- Develop appropriate instructional resources
- In consultation with the relevant supervisors, train RSC staff in small group settings
Bachelor’s Degree in a related field of study required.
Previous training experience required.
- Demonstrated IT knowledge
- Advanced Microsoft Office skills, particularly Word, Excel, and Outlook
- Strong English language skills
- Excellent interpersonal skills
The IT Teaching Intern must have the ability to:
- work as a team member in a multi-cultural environment
- maintain the integrity of official records
- maintain high performance standards with attention to detail
- represent the best interests of RSC Africa.
- communicate effectively both verbally and in writing;
- follow instructions from Supervisor with a positive and receptive attitude;
- conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
- manage a large and diverse workload under pressure with competing priorities;
- work well as a team in a multi-cultural environment while maintaining a high level of motivation;.
- carry out all of the duties of the position efficiently and effectively with minimal supervision;
- maintain strict confidentiality with RSC Africa administrative and operational information.;
Physical: This position requires bending, squatting, climbing, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying moderate loads.
Environmental: Incumbents in this position will be exposed to marked changes in temperature and/or humidity, dust.
Background check which includes references and an educational criminal check or Certificate of Good Conduct is required before the start of internship.
Listen carefully to assure clear understanding of instructions and requests. Communicate detailed and/or technical information clearly, in writing and orally. Ask appropriate questions in seeking explanations needed to perform job. Promote “transparency of information” by sharing relevant information with staff and other stakeholders. Understand staff roles and procedures and prepare standard reports to track job progress or activities. Anticipate needs and interests and take proactive steps to respond to them. Understand and is able to use appropriate technology to communicate with others inside and outside CWS and RSC Africa. Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS and RSC Africa policy.
Understand who stakeholders, partners and internal/external customers are and be responsive to their needs. Facilitate interactions and serve as a resource in relations with stakeholders, partners and internal/ external customers. Recognize and be sensitive to issues of concern. Recognize and be sensitive to cultural and ethnic issues. Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and activities, and coordinate resolutions to problems. Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission, values and policies. Participate in developing recommendations and implementing policies governing relations with stakeholders. Resolve issues of concern to maintain effective constituent relationships.
Understand the mission and values of CWS and RSC Africa and how they apply to their work and relationships with others. Understand the work performed and how it supports CWS and
RSC Africa in achieving goals. Understand how to work multi-culturally with sensitivity and integrity.
Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Applies a depth of knowledge within area of responsibility to implement assigned activities. Able to use and willing to expand learning of applications or technology to perform job duties. Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities. Apply CWS and RSC Africa policies and procedures for staff and stakeholders.
Understand what a team is and what it does. Demonstrate a willingness to work on a team.
Understand own role on the team and how it fits in to the overall results to be produced. Promote effective interactions among team members and facilitate group discussion. Participates in identifying and establishing work needs and time lines for completion. Keep team leader and members informed of work status. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues.
Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.
Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS and RSC Africa works, including global trends and issues. Resolving problems and trying new ways of doing things. Know how and when to apply technical solutions to problems. Share results of problem solving experiences with others. Remain flexible in responding to organizational priorities.